Q&A
Collections/Clothing
My size is no longer available
Our timeThes styThe are regularly restocked. For other designs, your size might be available again in case of customer returns.
If you sign up to our back in stock alert, you will receive an e-mail as soon as the item is back in stock.
Sizes
I don't know which size to choose
We indicate on each product description in the "Size" section if the garment runs large or small.
You can also read our sizing guide here.
I don't know which length to choose: L1 or L2
Most of our trousers and jeans are available in two lengths: L1 (short) and L2 (long). The inseam length of each pair of pants is specified on the product sheet of each garment.
For a 7/8th fit: we recommend L1 if you are under 1m55/5.1 feet. Over 1m55/5.1 feet, we recommend length L2.
In case of doubt, measure the inseam length of one of your trousers/pair of jeans as shown there.
I'm over 1m60 tall (5.25 feet), will the trousers fit me?
Our trousers and jeans collection fit "petites" up to 1m63/1.35 feet.
If you're a "tall petite", we recommend long trousers like Lucy, Line, Audrey jeans or pants and jeans available in L2 length.
Orders
Can I pay in 3 or 4 installments?
Payment in 3 or 4 instalments is possible (with no minimum purchase). For this, we use the Alma application.
To use it, select Alma in 3 or 4 instalments at the time of payment, then enter your bank details for a conventional payment. Once your order has been confirmed, you'll receive an order confirmation e-mail, as well as an Alma payment schedule detailing the payment deadlines.
Four days before each installment, you will be notified by e-mail.
If you return an item for refund, the Alma platform will deduct the amounts due from the refund to be made.
Note: The credit card must be valid for at least 3 months to guarantee the 3 installments.
Gift cards
I would like to order a gift card
Gift cards are valid for 12 months from the date of purchase and can be used once or several times.
Different amounts are available: 50€, 100€, 150€, 200€ and 250€.
You can order a gift card directly from our website here. Once your order has been confirmed, you'll receive an e-mail with the gift card code to keep safe.
I would like to receive an e-gift card
If you would like to receive the gift card, either electronically or on paper, please send an e-mail to [email protected] to request it.
The paper format is sent by recorded delivery and is free of charge (in metropolitan France). Allow 3 to 5 working days for your card to reach you.
I would like to return an order paid (or partially paid) with a gift card
If you paid for your order using a gift card, the amount will be credited back to your gift card.
If you paid your order with both gift card and credit card, you will be refunded by both methods of payment for the respective amounts paid initially.
Deliveries
What are the different delivery options?
In France
The following delivery options are available:
Via Mondial Relay, 48/72H delivery time (€4.9)
Standard home delivery with Colissimo signature, 24/48H delivery time (€8)
Express home delivery with Chronopost, 24H delivery time (€15)
In Belgium and Luxembourg
The following delivery options are available:
Via Mondial Relay, 3/8 days (€4.9)
Standard home delivery with signature, 2/8 days (€16.5)
In Germany and Netherlands
The following delivery options are available:
Mondial Relay pick up point, 3/8 days (€8)
Standard home delivery with signature, 2/8 days (€16.5)
Abroad
Home delivery with signature: prices vary accordingly to the destination country and the weight of your order. Carriers will be displayed at check-out.
How long does delivery take?
Orders are dispatched 1 to 2 working days after ordering.
Delivery time then depends on the delivery method chosen and the destination country. For France: 24H for express delivery, 24 to 48H for standard delivery, 48 to 72H for delivery to Mondial Relay pick up points.
Is delivery free?
Free delivery to Mondial Relay pick up points for orders over €150 from France, Belgium and Luxembourg.
My order has not yet arrived
If your order has been shipped but the tracking system does not show any update after three days, we invite you to contact us by e-mail at [email protected]. We will take care of making a claim with the carrier. The situation is very often resolved once the complaint has been made.
My order was delivered to the wrong pick up point
Some pick up points are often busy and therefore quickly full. This is often the case with lockers, for example. If the pick-up point you chose when ordering is no longer available when the order is being prepared, the warehouse selects the nearest available pick up point close to your address.
I was unable to collect my order from the collection point, it was returned, what should I do?
Upon reception of your package at the warehouse, we will proceed to your order refund. We charge €5 for processing returned orders.
Petite and So What doesn't deliver to my country
We deliver to 64 different countries worldwide. If your country is not on our list and you would like to place an order, please send us an e-mail to [email protected] so that we can add it.
Returns, exEDITs and refunds
Do you charge for returns?
For any return for reimbursement, a fixed charge of 5€ (France) and 6.5€ (Belgium) will be payable by the Customer and deducted from the reimbursement.
There is no charge if unsuitable garments are hand-delivered directly to our premises at 11 Boulevard de Strasbourg, 75010 Paris. For this, please register here.
I want to return my order
You have a period of 14 days after receipt of your order to request a refund.
The returned product(s) must be clean, unworn, unwashed, with the label with its security link and the original packaging.
From France
To register a return or request a refund, visit Sympl platform and enter the phone number or e-mail address used to place the order. The order number should be preceded by the #. The Colissimo return slip will be sent to you directly by e-mail. Don't forget to include the first page in your package.
In Paris, on our premises
You can return unsuitable garments directly to us at our premises at 11 Boulevard de Strasbourg, 75010 Paris. To do so, please register here.
For international saThe
Returns are not free for international saThe. To register a return or request a refund, visit Sympl platform and enter the phone number or e-mail address used to place the order. The order number should be preceded by the #. Print out the document received by e-mail, slip it into your parcel and send it at your local post office.
I wish to return a "vide atelier" item
We do not take back items sold during our "vide atelier" saThe. If you would like to resell your item to our community, we invite you to send us an email or private message directly on our Instagram account.
I would like to make a return but I can't log in to my customer account.
You don't need to log in to your account to request a refund. Simply visit and register it on Sympl warehouse platform.
I would like to return an item for exEDIT
For any exEDIT, please contact us at [email protected].
How long do refunds take?
You will receive an email as soon as your return has been received by our warehouse. The return is then processed within approximately one week (5 to 7 working days).
How will I be refunded?
Refunds are always made with the same payment method used for purchase. For example, if you paid by credit card, the amount will directly be credited back to your credit card.
Showroom
Where's the showroom?
The showroom is located in Paris at 11 Boulevard de Strasbourg (metro Strasbourg Saint-Denis).
What are the opening hours?
The showroom is open every day from 9:30 a.m. to 4:30 p.m. for internet exEDITs and returns. For fittings, we welcome you on Wednesdays, Fridays and one Saturday a month.
Please register here if you'd like to come and see us.
Can I buy the garments?
You can directly buy our old collections at the showroom ("vide atelier" designs).
Our stock is based at our warehouse, you won't be able to buy our collections at the showroom. Once you've tried them on, you'll need to place your order through our e-shop.
Other
I would like to contribute to the development of the collection
We're delighted you're interested in Petite and So What!
Send us an e-mail at [email protected]. We'll be in touch when the time comes.
Another question?
Not sure about the size? A question on an order?